Privacy Policy

Information in compliance with applicable personal data protection regulations

At Futurasmus, S.L. and NEURONEST LLC FZ, protecting your personal data is a priority.

We are committed to transparency and to giving you full control over how your personal information is used.

This policy explains, in clear language, what personal data is collected through the website, why it is collected, how it is processed and protected, and what rights you have as a data subject.

If you have any questions after reading this policy, please feel free to contact us.

Futurasmus, S.L. is the owner and operator of the website and digital platform, while NEURONEST LLC FZ acts as the local commercial and distribution partner in the United Arab Emirates.

• Company name: NEURONEST LLC FZ
• Trade License No.: 2643741.01
• Main activity: Wholesale distribution of KNX and home & building automation components
• Registered address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
• Contact email:masoud@futurasmus-knxgroup.com
• Website:www.futurasmus-knxgroup.ae

• Company name: Futurasmus, S.L.
• Trade License No.: ES-B53540464
• Main activity: Development and operation of B2B digital platforms and international wholesale distribution of KNX and home & building automation solutions
• Registered address: Calle Nit 1, bloque 7, local 1, 032110 Mutxamel, Alicante, Spain
• Contact email:info@futurasmus-knxgroup.com
• Website:www.futurasmus-knxgroup.com

We remain at your disposal for any privacy-related inquiries.

In general, your personal data is used to:

• Communicate with you
• Register and manage your professional (B2B) account
• Process orders, deliveries, and payments
• Provide technical and commercial support
• Comply with legal and regulatory obligations

With your consent, we may also use your data to:

• Send commercial communications
• Inform you about products, services, or company updates

Your personal data is necessary for us to:

• Identify you as a professional customer
• Provide our services correctly
• Maintain contractual and legal compliance

Where required, we provide clear consent options so you can decide how your data is used.

Access to your personal data is limited to:

• Authorized personnel of NEURONEST LLC FZ, for commercial management, order processing, logistics, invoicing, and customer support in the UAE;
• Authorized personnel of Futurasmus, S.L., for website operation, technical administration, system security, maintenance, analytics, and platform support;
• Service providers strictly necessary to deliver our services (e.g. payment processors, logistics partners, IT providers)
• Public authorities when required by law

If your data needs to be shared outside these cases, your explicit consent will be requested in advance.

We apply technical and organizational security measures appropriate to the nature and risks of the data processed, including:

• Secure IT systems and access controls
• Internal data protection policies
• Periodic reviews and audits

Our objective is to ensure confidentiality, integrity, and availability of your personal data at all times.

As the website is operated by Futurasmus, S.L., personal data may be processed or accessed within the European Union.

Any international data transfers are carried out with appropriate safeguards and in accordance with applicable data protection regulations, including GDPR-based standards.

If, for operational reasons, an international transfer is required:

• We will ensure appropriate safeguards are in place
• We will request your consent where legally required

We retain your data:

• For the duration of our business relationship
• As long as required by applicable laws and regulations

Once these periods expire, data is securely deleted or anonymized.

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion where legally possible
• Request restriction or objection to processing
• Request data portability

To exercise your rights, please submit a written request to our contact email.

We may request proof of identity to protect your information.

You may withdraw your consent at any time for:

• Marketing communications
• Optional data processing activities

This will not affect the lawfulness of processing carried out before withdrawal.

If you believe your data protection rights have been violated, you may contact us directly so we can resolve the matter promptly.

You also have the right to lodge a complaint with the relevant UAE data protection authority or regulatory body, where applicable.

Our general policy is not to create user profiles. However, limited profiling may occur for legitimate business purposes, such as:

• Improving service quality
• Offering relevant products based on purchase history

In such cases, appropriate safeguards are always applied.

We will not use your personal data for purposes other than those described in this policy without your prior consent.

The management of Futurasmus, S.L. and NEURONEST LLC FZ, within their respective roles, assume responsibility for the establishment, implementation, and continuous improvement of this Data Protection Policy.

This policy is based on internationally recognized data protection principles, including those reflected in Regulation (EU) 2016/679 (GDPR), as a best-practice standard.

All personal data processing at NEURONEST LLC FZ follows these principles:

1. Data protection by design and by default
2. Lawfulness, fairness, and transparency
3. Purpose limitation
4. Data minimization
5. Accuracy and updating
6. Storage limitation
7. Integrity and confidentiality
8. Security throughout the data lifecycle
9. Accountability and proactive compliance
10. Staff awareness and training

All personnel with access to personal data are trained and bound by confidentiality obligations.

This Data Protection Policy:

• Applies to all staff and stakeholders
• Is made available to interested parties
• Is reviewed periodically to ensure ongoing compliance with applicable laws and best practices